Website Terms of Use
Therapy by Hayley
Last updated: 24 October 2026
Welcome to Therapy by Hayley. Thank you for visiting my website.
These Terms of Use explain how you may access and use www.therapybyhayley.co.uk. Please take a moment to read them.
1. About This Website
This website is owned and operated by Therapy by Hayley, an independent massage and holistic therapy business based in the Wisbech area, Cambridgeshire.
The website provides information about the treatments, services, gift vouchers and wellbeing experiences offered by Therapy by Hayley.
2. Website Information
Every effort is made to ensure the information provided on this website is accurate, clear and up to date.
However, treatment descriptions, prices, availability, promotions and other information may occasionally change.
Therapy by Hayley reserves the right to update website content, services and pricing where appropriate. Any changes affecting confirmed bookings will be handled in accordance with applicable consumer rights and the relevant booking terms.
3. Health and Wellbeing Information
Information provided on this website is intended for general information and wellbeing purposes only.
Massage, Reiki Healing and other holistic therapies are complementary approaches to wellbeing and are not intended to replace professional medical advice, diagnosis or treatment.
No information on this website should be interpreted as a promise or guarantee of specific health outcomes.
Clients should seek advice from an appropriately qualified healthcare professional regarding medical concerns and should not delay seeking medical assistance because of information published on this website.
Individual experiences and responses to holistic therapies may vary.
4. Treatment Bookings
All treatment bookings are subject to availability, suitability and the relevant booking policies of Therapy by Hayley.
Clients are encouraged to read the Booking and Cancellation Policies before making an appointment.
Where bookings are made through an external booking platform, additional platform terms may apply.
Any applicable deposit requirements, cancellation conditions and treatment restrictions will be communicated as part of the booking process.
Nothing within these Terms of Use affects your statutory consumer rights.
5. Gift Vouchers and Promotions
Gift vouchers and promotional offers may be advertised through this website.
All vouchers and offers are subject to their stated conditions, including any applicable expiry dates, treatment restrictions and availability.
Promotional offers may be amended or withdrawn for future bookings. Changes will not remove rights already acquired by customers.
Specific voucher and promotional conditions should be reviewed before purchase or redemption.
6. Intellectual Property
Unless otherwise stated, the written content, original photographs, graphics, branding and other original materials on this website belong to Therapy by Hayley or are used with appropriate permission.
These materials must not be copied, reproduced, distributed or used commercially without prior written permission from the relevant rights holder, except where permitted by law.
You are welcome to share links to the website and its publicly available pages.
7. Acceptable Website Use
Visitors are expected to use this website lawfully and respectfully.
You must not knowingly introduce malicious software, attempt unauthorised access, interfere with the website's operation or misuse its contact and nomination forms.
Therapy by Hayley may take reasonable steps to protect the website and its users from misuse.
8. External Websites and Third-Party Services
This website may contain links to external services, including appointment booking platforms, social media pages and charity donation websites.
These external services operate under their own terms, privacy notices and security arrangements.
Although care is taken when providing external links, Therapy by Hayley does not control the content or operation of third-party websites.
Visitors are encouraged to review the relevant terms and privacy information before sharing personal details or making payments.
9. Global Reiki Healing Nominations
Visitors may nominate an individual to receive distant Reiki Healing through the Global Reiki Healing page.
Information submitted through the nomination form should be accurate and provided respectfully.
Where personal information about another individual is submitted, the person making the nomination must ensure they have an appropriate basis for sharing that information.
Reiki Healing is offered as a complementary wellbeing practice and does not replace medical care or guarantee a particular outcome.
Charitable donations are voluntary and should be made through the designated donation facility.
10. Privacy and Personal Information
Therapy by Hayley respects the privacy and confidentiality of website visitors and clients.
Any personal information submitted through website forms, enquiries or booking services will be handled in accordance with the applicable Privacy Policy and data protection legislation.
Please refer to the website's Privacy Policy for further information about the collection, use, storage and protection of personal data.
11. Website Availability
Reasonable efforts are made to keep the website accessible and functioning correctly.
Occasionally, access may be interrupted due to maintenance, technical difficulties or circumstances outside reasonable control.
Therapy by Hayley cannot guarantee uninterrupted website availability but will endeavour to resolve issues where reasonably possible.
12. Responsibility and Liability
Therapy by Hayley takes reasonable care in preparing and maintaining website information.
However, general website content should not be relied upon as individual medical advice.
Therapy by Hayley is not responsible for losses caused solely by circumstances outside its reasonable control.
Nothing in these Terms of Use excludes or restricts liability for negligence resulting in death or personal injury, fraud, or any other liability that cannot lawfully be excluded.
Nothing in these terms limits your statutory rights.
13. Changes to These Terms
These Terms of Use may be reviewed and updated periodically to reflect changes to the website, services or applicable legal requirements.
The most recent version will be available on this page, together with its updated date.
14. Governing Law
These Terms of Use are governed by the laws of England and Wales, subject to any mandatory legal protections applicable to website visitors and consumers.
15. Contact
If you have any questions about this website or its Terms of Use, please contact Therapy by Hayley using the contact details provided on the website.
Website: www.therapybyhayley.co.uk
Thank you for visiting Therapy by Hayley.